FAQs
Welcome to the Berahva.com FAQ page! Below you will find answers to the most common questions regarding our services, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to reach out to us at support@berahva.com.
Q: What is Berahva.com?
We are an evolving store, which means we focus on unique offerings. Stay tuned to our platform for new and exciting releases.
Q: Where is Berahva based?
We are based in the UK and ship worldwide from our headquarters in London.
Q: How do I contact customer support?
You can reach us at support@berahva.com for any questions or concerns. Our customer service team is available Monday through Friday, 9 AM to 5 PM (GMT).
Q: What payment methods do you accept?
We accept a wide range of payment options, including Visa, Mastercard, American Express, PayPal, and Apple Pay.
Q: Can I change or cancel my order after it’s been placed?
Once an order has been placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us within 24 hours at support@berahva.com, and we will do our best to accommodate your request.
Q: How do I know my order was successfully placed?
After placing an order, you will receive a confirmation email with the details of your purchase. If you don’t receive it, please check your spam or junk folder, or contact us.
Q: Do you offer international shipping?
Yes! We offer worldwide shipping. Shipping rates and delivery times vary by destination, which will be calculated at checkout. For more details, please visit our Shipping Policy page.
Q: How long will my order take to arrive?
For UK orders, standard shipping takes 3-5 business days, and express shipping takes 1-2 business days. International shipping typically takes 7-14 business days, depending on your location and customs clearance.
Q: Can I track my order?
Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our Track Your Order page.
Q: What if my order is delayed?
Delays can happen due to unforeseen circumstances. If your package is significantly delayed, please contact our support team, and we’ll assist you in tracking it.
Q: What is your return policy?
We want you to love your purchase! If you are not satisfied with your order, you can return it within 30 days of receiving it, provided the item is unused, unworn, and in its original condition. For more details, please visit our Returns Policy page.
Q: How do I return an item?
To initiate a return, please contact us at returns@berahva.com with your order number and reason for return. We will provide instructions on how to proceed.
Q: Do you offer exchanges?
Yes, if you would like to exchange an item for a different size or color, please follow the same steps as for returns. Exchanges are subject to availability.